YOUR LAUNCH
Launch is the first stage of your subscription: a focused period to establish the workflow, support your team and judge progress against agreed measures.
FROM LAUNCH TO OUTCOME
Less administration is the starting point. Shared visibility helps teams make better decisions, act on losses and build routines that support lasting improvement.
A continuous-production manufacturer reported this value over 12 months through reduced downtime, lower scrap and production optimisation.
A customer-reported result, not independently verified. This is operational improvement value, rather than confirmed cash savings or value attributed solely to SQCDP. Individual results depend on the site, its starting point and the actions its team takes.
Before: Production, quality and safety information was copied from paper into spreadsheets.
The change: Operators capture shift information digitally, making it available to the team without the same transcription routine.
Before: Managers relied on collecting information and following up with people to understand production priorities.
The change: Shared dashboards bring the current shift into daily reviews.
“I hold my daily reviews with SQCDP dashboards on display and we now have the information available to plan production priorities without chasing people.”
Operations Manager · July 2026
Before: Delayed or retrospective loss reporting limited the opportunity to respond during the shift.
The change: Live loss visibility, contextual records and team reviews help people identify priorities and act together.
Before: Reporting began retrospectively, with teams building confidence in the digital routine.
The change: One customer progressed towards live capture, then introduced configurable escalation workflows as the team became ready.
WHAT WILL SUCCESS LOOK LIKE FOR YOU?
Choose your success measures together before Launch. Record the baseline, agree how each measure will be tracked and review the evidence during your initial 30 days. Longer-term performance and team development continue beyond Launch.
BEFORE YOU BEGIN
We agree the outcomes and how each will be measured. That might include consistent operator participation, less duplicate entry, better visibility of downtime or a repeatable daily review. The measures must let you judge whether your Launch has worked.
Confirm your reporting areas, shift pattern, expected users, administrator and initial workflows.
Define each success measure, its starting position, measurement method and review date.
Support administrators and teams, review progress and adjust customer-configurable routines.
THROUGH EVERY STAGE OF YOUR JOURNEY
The same routine that reduces paperwork also creates the structured data for AI-supported reporting, analysis and problem-solving. Your route into AI starts with the work your team is already doing.
Get efficientCapture once, consistently.
Get clarityConnect data with frontline context.
Improve performanceUse AI-supported analysis in your reviews.
Build team ownershipReview insights and own the actions.
During Launch, agree a useful starting question, establish the records needed to answer it and introduce the reporting routine at the right pace for your team. As you mature, integrations can extend this foundation into your wider business systems, with the scope and value agreed together.
Discuss AI for your factory ↗SUPPORT THAT BUILDS AUTONOMY
Ben will be introduced as your named product support contact. We agree the working rhythm with you, combining reviews, remote support and training around your team’s needs.
During the initial Launch, support is planned around your agreed success criteria and the resources needed to give your site a strong start.
Year-one customer success allowance:
40 hours annually thereafter. Agreed training, reviews and adoption support; routine helpdesk is separate.
Tickets can be submitted 24/7. This does not imply round-the-clock staffed responses. Teams and WhatsApp support groups can be agreed during onboarding.BEYOND LAUNCH · RECOGNISE THE PROGRESS
As your team builds its digital routines, our customer recognition scheme marks meaningful milestones in participation and use. Senstronics’ SQCDP Gold Award recognised one million production data points—and the people behind that consistency.
A recording milestone sits alongside your success criteria; it does not replace measures of performance, quality or improvement. Recognition should reinforce the behaviours your team wants to sustain.
See the Senstronics milestone ↗CLEAR EXPECTATIONS
Your annual subscription invoice is due following the agreed Launch success review. Commitment means the success criteria have been accepted and the subscription invoice settled. Payment is annual in advance; this is not a monthly payment plan.
Yes. The 12-month subscription starts on the initial Launch date and includes the first 30 days. Extending evaluation does not reset the subscription start date.
Further evaluation beyond the initial 30 days is subject to agreed additional support charges while you have not committed. Scope, fees and the revised invoice due date are agreed before an extension; charges are additional to the annual subscription. An extension does not add months to the original term. We use sensible discretion for ordinary payment administration.
We review the evidence against the criteria agreed at the outset. The decision to proceed, agree a paid extension or end the Launch and credit the subscription invoice follows the agreed Launch terms. There is no automatic free extension.
Yes. Discuss a two-year agreement that fixes the subscription price for the agreed scope, with payment annually in advance. Longer terms, scope changes and any alternative payment arrangement are agreed directly.
YOUR NEXT SHIFT COULD LOOK DIFFERENT
Explore the fit, see the system or take the next step towards your own Launch.